For busy IFAs and their clients overseas call centres seem to be at a divergence with good quality client services.
In today's world does your network or group follow the same pattern - i.e.: high on technology, low on service.
Mine doesn't - having joined pi financial ltd nearly three years ago I can still say hand on heart that the quality of back-up, professional administration, commission and fee statements you can understand (!) and the unfettered access to any person in the organisation, be it a new admin staff member or the Managing Director, is still the same.
Long may it continue!